Shipping Policy

At ZenvyCollective, we aim to provide a smooth and transparent shopping experience from checkout to delivery.

Processing Time

Orders are typically processed within 1–3 business days. Once processed, your order will be shipped, and a confirmation email with tracking details will be sent when available.

Shipping Time

Due to the nature of our fulfillment process, estimated delivery times are:

7–15 business days (may vary by location)

Please note that shipping times may vary slightly due to factors outside our control, such as carrier delays, customs processing, or peak demand periods.

Order Tracking

Once your order ships, you will receive tracking information via email. Tracking updates may take a few days to appear after shipment.

Returns & Refunds

Your satisfaction is important to us.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

The item must be unused and in its original packaging
The request must be made within 30 days of receiving your order

For hygiene and safety reasons, certain items (including personal care and beauty products that have been opened or used) may not be eligible for return. If your item arrives damaged or defective, please contact us immediately.

Refunds

Once your return is approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the return is due to an error or defect on our part.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will work with you to resolve the matter as quickly as possible.